Practice Communication Policy

Telephone calls

Your doctor is available by telephone; however calls to the doctors can sometimes inconvenience  patients while having their consultation.  In some cases, the nurse or receptionist may be able to assist you. 

If your call is urgent you’ll be put through to the nurse and will be triaged accordingly.

Message may be left for the attention of the doctor and will be returned as soon as possible.    


Lonsdale Street Medical Practice has an email address that patients can use to send through simple communications to their doctor or practice staff. This email address is checked on a regular basis and any emails received will be acknowledged in a reply and passed on to the addressee. All relevant emails will be stored in your patient record.

While we make every effort to keep your information secure we want to remind our patients that electronic communications can potentially be compromised and accessed by persons outside of our practice. Patients communicating with Lonsdale Street Medical Practice through email do so at their own risk.